FAQs
I bought a product from a store, but the package looks different from the one that I have at home. Is it a genuine Bio-E product?
From time to time our products may be updated resulting in minor packaging or labelling changes. This results in variations in products available to purchase as the former product is sold through. If you are unsure about the authenticity of your Bio-E products, please email [email protected] with photos of the batch number and expiry date which usually printed on the bottom of the package.
Why sometimes is there a difference in colour/taste/smell for Bio-E products?
We use natural ingredients for some of our products. This means that the planting regions and change of seasons may affect the ingredients slightly. The small differences are in the inactive properties only, the changes in colour, taste or smell have no impact on our formulation and nutritional contents. Besides, we always monitor and test each batch of our products to ensure that it complies with our standards.
How should I store my Bio-E products?
We recommend referring to the label or to specific information on each individual product page on the Bio-E Website for further guidance. Further to this, we recommend that you do not store Bio-E products in direct sunlight or heat.
Can I take Bio-E products if I am pregnant or breastfeeding?
We recommend read the label and use only as directed. If you are still unsure, please consult your healthcare practitioner before use.
Can I take Bio-E products if I have a medical condition or take medication?
We recommend read the label and use only as directed. If you are still unsure, please consult your healthcare practitioner before use.
Do you ship internationally?
We are sorry, but we do not ship to international destinations for individual orders placed online. Customers outside of Australia who wish to purchase Bio-E products will need to contact us directly for the information of our international distributors.
Bio-E has built a network of trusted international distributors over the years. Our products are currently available for purchasing in Mainland China, Hong Kong (Special Administrative Region of the PR China), Macau (Special Administrative Region of the PR China). If you are interested in becoming a distributor of your country, please contact [email protected] and a member of our Talent Team will be in touch over the coming weeks.