Terms and Conditions

Updated Date: 20/01/2025

1. Introduction

These Terms and Conditions govern your use of the Bio-E Australia Pty Ltd website and the purchase of products through our online platform. By accessing or using our website, you agree to comply with these Terms and Conditions.

2. Use of the Website

Eligibility: You must be at least 18 years old to use this website or make purchases.
Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activities under your account.

3. Product Information and Availability

We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee the accuracy of such information and reserve the right to correct any errors or omissions. Product availability is subject to change without notice.

4. Orders and Payment

Order Acceptance: All orders are subject to acceptance and availability.
Pricing: Prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) unless stated otherwise.
Payment Methods: We may accept various payment methods as indicated on our website.

5. Shipping and Delivery

Delivery Areas: We deliver within Australia.
Shipping Times: Estimated delivery times are provided at checkout but are not guaranteed.
Shipping Charges: Shipping costs are calculated at checkout and may vary based on location and order size.

6. Returns and Refunds

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. For minor failures, we may choose to repair or replace the product.

Return Conditions:

Contact us within 14 days of receiving the product.
Provide proof of purchase.
Products must be unused and in original packaging unless faulty.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Bio-E Australia Pty Ltd or its content suppliers and is protected by Australian and international copyright laws.

8. Limitation of Liability

To the extent permitted by law, Bio-E Australia Pty Ltd shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our website or products.

9. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising shall be resolved in the courts of Victoria.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website.