Privacy Policy

Last updated: 21/03/2025

This website is owned and operated by Bio-E Australia Pty Ltd (ABN 14 605 086 039). In this Privacy Policy, “Bio-E”, “we”, “our” and “us” refer to Bio-E Australia Pty Ltd. We are committed to protecting your privacy in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

We may collect personal information including, but not limited to:

Your name, address, email, phone number, and other contact details;
Information about your transactions with us;
Technical data including IP address, browser type, cookies and session data;
Information you provide via our website, contact forms, promotions, or customer surveys;
If you apply for employment, we may collect information such as your work history, qualifications, and references.

2. How We Collect Personal Information

We collect your information directly when you:

Interact with us through our website or social media;
Make a purchase or register an account;
Contact our customer service team;
Participate in surveys, promotions or competitions;
Apply for employment with Bio-E.

3. Why We Collect and Use Your Information

We collect and use your personal information to:

Provide you with our products and services;
Process orders, payments and deliveries;
Communicate with you regarding service, support and marketing (in accordance with the Spam Act 2003);
Improve our website, services and customer experience;
Comply with legal obligations or assist in law enforcement matters.

4. Direct Marketing

We may send you marketing communications we believe may interest you. These communications will comply with relevant laws and offer an easy opt-out mechanism. You can unsubscribe at any time using the link provided or by contacting us.

5. Disclosure of Personal Information

We may disclose your information to:

Our employees, related entities or service providers;
Third-party IT providers, payment gateways and logistics partners;
Legal, accounting, or professional advisors;
Government authorities or regulators as required by law;
Third parties you have authorised us to share information with.

Some third-party providers may be located outside Australia. Where this occurs, we ensure appropriate safeguards are in place.

6. Website Data and Cookies

We use cookies and analytics tools to enhance website functionality, improve performance, and understand user behaviour. You can manage cookie preferences via your browser settings. Disabling cookies may affect your site experience.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, the transmission of data over the internet is not completely secure and we cannot guarantee absolute security.

8. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable timeframe and may require verification of identity.

9. Complaints

If you believe we have breached the Privacy Act or mishandled your personal information, please contact us. We will acknowledge your complaint and seek to resolve it promptly. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

For any privacy-related enquiries, requests or complaints, please contact:

Bio-E Australia Pty Ltd
11 Trade Place, Vermont VIC 3133
Phone: 1300 951 535
Email: info@bioeorganic.com.au