Frequently Asked Questions (FAQs)

1. How can I place an order?

Browse our products, add desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase — all orders are subject to availability at the time of confirmation.

2. What payment methods do you accept?

We accept major credit cards, debit cards, and other payment methods as listed at checkout.

3. Do you ship internationally?

Currently, we only ship within Australia and New Zealand

4. How long will my order take to arrive?

Delivery times vary based on location and shipping method selected. Estimated delivery times are provided at checkout.

5. Can I return a product?

Yes, if the product is faulty or not as described, you may be eligible for a return or refund. Please refer to our Returns and Refunds policy above.

6. How do I contact customer service?

You can reach us via email at info@bioeorganic.com.au or call us at 1300 951 535.

7. Are your products TGA approved?

Our products comply with Australian regulations. Please refer to individual product descriptions for specific information.

8. Do you offer discounts or promotions?

We occasionally offer promotions. Subscribe to our newsletter or follow us on social media to stay updated.

9. How do I create an account?

Click on the "Sign Up" or "Register" link on our website and fill in the required information.

10. Is my personal information secure?

Yes, we take your privacy seriously. Please refer to our Privacy Policy for details on how we protect your information.